Emirates’ Check-In Facilities In Dubai Get Autism Centre Designation
For Neurodiverse Travellers‘ Benefit
Emirates unveiled official Certified Autism Center Designation plaques for all four Dubai Check-In facilities and its dedicated hub in Terminal 3 at Dubai International Airport (DXB) on May 17, 2024.
The ceremony marks a milestone for the carrier and Dubai emirate in fostering a welcoming environment for neurodiverse travellers.
Awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES), the certification plaques recognise the airline’s commitment to creating a supportive and accommodating experience for individuals with autism and sensory sensitivities.
Myron Pincomb, CEO and Board Chairman of IBCCES presented the plaques to Mohammed Mattar, Emirates DSVP Airport Services, and his team in the presence of representatives from Dubai’s Department of Economy and Tourism (DET).
The specialised training provided to Emirates employees at the carrier’s various facilities in Dubai was integral to the designation process. It focused on autism and sensory awareness.
The initiative equipped Emirates staff members with the necessary knowledge and skills to cater to the unique needs of autistic travellers and those with sensory sensitivities alongside their families.
Moreover, comprehensive facilities audits were conducted to assess sensory inputs in public areas, developing sensory guides to assist travellers in making informed decisions.
Emirates’ achievement aligns with DET’s vision to establish Dubai as the first Certified Autism Destination (CAD) in the Middle East. It also complements the recent recognition bestowed upon Dubai International Airport as the first international airport to earn the Certified Autism Centre designation from IBCCES.
Emirates’ City Check-Ins across Dubai City provide a stress-free pre-airport experience. Customers can check in for flights up to 24 hours in advance, drop off luggage beforehand, and choose from various check-in options.
This convenience and commitment to inclusivity reflects Dubai’s dedication to becoming a leading destination for travellers with diverse needs.
In collaboration with key entities such as the General Directorate of Residency and Foreign Affairs, Dubai Police, Dubai Airports, and Dubai Customs, Emirates is spearheading efforts to make travel more inclusive and accessible.
Moreover, IBCCES has launched autismtravel.com, an invaluable online resource that connects families to certified destinations and provides additional support and information. Each destination featured on the site has met the rigorous requirements of the Certified Autism Centre programme.
Featured image: Emirates and IBCCES representatives attended the plaques handover in Dubai City on May 17, 2024. Credit: Emirates
