OMODA & JAECOO Partners with IMC to Boost Roadside Assistance for Customers in the UAE
OMODA & JAECOO, the next-generation mobility brand redefining automotive innovation, has partnered with the International Motoring Club (IMC) to introduce a comprehensive roadside assistance program across the UAE. The initiative ensures 24/7 real-time support, digital service updates, and a dedicated assistance network, reinforcing OMODA & JAECOO’s commitment to a seamless ownership experience.
The integrated roadside assistance program provides immediate support in unexpected situations. Whether facing a breakdown requiring towing, a flat tire, a drained battery, an emergency fuel shortage, customers can rely on a responsive service network. VIP customers also benefit from concierge-level services, including priority roadside assistance and Service pick and drop facility, ensuring a smooth and uninterrupted driving experience.
OMODA & JAECOO integrates a smart roadside assistance system that allows customers to request services via a dedicated mobile app, track real-time updates, and receive prompt assistance. This technology-driven approach enhances service transparency, enabling drivers to monitor progress and estimated arrival times, reinforcing efficiency and reliability.
Shawn Xu, CEO of OMODA & JAECOO Automobile International, stated: “At OMODA & JAECOO, our goal is to provide a future-focused, intelligent mobility experience that extends beyond the road. By integrating advanced roadside assistance with real-time tracking and 24/7 digital support, we are setting a new benchmark in customer service. This partnership with IMC reinforces our commitment to innovation and premium care for our customers in the UAE.”
Vince Joe, Executive Director of IMC, added: “This collaboration represents a transformative step in automotive assistance. Through AI-powered solutions and seamless digital integration, IMC is enhancing the ownership experience for OMODA & JAECOO drivers. Our commitment to reliability, efficiency, and sustainability drives us to deliver services that keep customers moving with total peace of mind.”
By integrating AI-driven fleet tracking and digital CRM solutions, the partnership ensures real-time service monitoring, faster response times, and complete service transparency. This technology-first approach transforms traditional roadside assistance into a proactive and high-efficiency mobility solution, redefining convenience and security for modern drivers.
This collaboration complements OMODA & JAECOO’s expanding customer service and support network, working alongside key partners Autorun in Dubai, MAHY Khoory Automotive in Abu Dhabi, and Galadari Automobiles in Sharjah and the Northern Emirates.
Last Updated on 3 days by News Desk 1
