AI

NEWS DESK

Freshworks Unveils AI-Powered Customer Service Suite with Freddy Generative AI Integration

News Desk 2 09/08/2023

Dubai, UAE, Aug 2023 — Freshworks Inc., (NASDAQ: FRSH) announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat™, Freshdesk™, and the

Tech GCC UAE

Dubai’s BEDU announces ambitious AI vision to fuel the future of the Internet, amid pre-seed round

News Desk 2 08/08/2023

08 August, 2023; Dubai, United Arab Emirates – BEDU, the regional pioneer at the forefront of Web 3.0 and AI, today announced a bold strategy set to change how individuals and enterprises engage with the digital realm. The announcement comes at a time when the company is targeting substantial growth and regional industry leadership through […]

Tech

VAST Data Unveils the VAST Data Platform

News Desk 2 02/08/2023

Dubai, United Arab Emirates, August 2, 2023 – VAST Data, the data platform company for the AI era, has unveiled the full vision for the company by introducing a transformative data computing platform designed to be the foundation of AI-assisted discovery. The VAST Data Platform is VAST’s global data infrastructure offering, unifying storage, database and […]

Business

Menlo Security™ Redefines Browser Security with Industry-First AI-Powered Phishing and Ransomware Protection

Middle East News 247 02/08/2023

MOUNTAIN VIEW, Calif. — Menlo Security, Inc. (“Menlo Security”), a leader in browser security, today announced HEAT Shield™ and HEAT Visibility™, the industry’s first suite of threat prevention capabilities designed to detect and block highly evasive threats targeting users via the web browser. Menlo Security HEAT Shield™ detects and blocks phishing attacks before they can

Tech

Dell Technologies Expands AI Offerings to Accelerate Secure Generative AI Initiatives

News Desk 2 31/07/2023

Dell Technologies (NYSE: DELL) introduces new offerings to help customers quickly and securely build generative AI (GenAI) models on-premises to accelerate improved outcomes and drive new levels of intelligence.  New Dell Generative AI Solutions, expanding upon our May’s Project Helix announcement, span IT infrastructure, PCs and professional services to simplify the

Tech

How businesses balance the benefits and potential pitfalls of AI

News Desk 2 31/07/2023

Once the realm of sci-fi films and nihilistic novels, AI (artificial intelligence) has firmly entered our everyday vernacular over the past few years. Whether it’s watercooler discussions over whether Chat-GPT is coming for your copywriting job, or the very real fear generated by Diary of a CEO’s interview with Mo Gawdat, former Chief Business Officer […]

Tech

SK Telecom, Deutsche Telekom, e&, and Singtel Form Global Telco AI Alliance for Collaboration and Innovation in AI

News Desk 2 31/07/2023

Abu Dhabi, UAE, 31 July, 2023 –  SK Telecom (NYSE:SKM, “SKT”), Deutsche Telekom, e& and Singtel today announced that they formed the Global Telco AI Alliance to create a new customer experience and make a difference in the lives of global citizens using AI technology. The four members of the Global Telco AI Alliance agreed to make joint

Business NEWS DESK Tech

The ballooning threat of cybercrime in Africa: How AI is changing the game

Dan Ngiam 31/07/2023

In today’s rapidly advancing technological landscape, Africa-based SMEs and organizations are increasingly finding themselves standing at a critical digital crossroads. Despite the region’s relentless pursuit of growth and adoption of cutting-edge technologies, most of these enterprises have inadvertently exposed their vulnerable underbelly to the ever-evolving

Tech

How AI and Blockchain Technologies Are Shaping Financial Markets in the GCC

News Desk 2 28/07/2023

It didn’t take long for Artificial Intelligence (AI) and Blockchain technologies to impact companies, as their rise is gradually shaping new business models, optimizing performance and boosting efficiency across the entire economic spectrum. Among the many sectors affected by this digital transformation, are financial markets in the GCC and beyond. On one hand, the

NEWS DESK

Freshworks’ AI-powered software helps Styli, Landmark Group’s fashion brand, reach a new level of customer loyalty

News Desk 2 28/07/2023

Dubai, UAE, July 2023 – Freshworks Inc. (NASDAQ: FRSH) announced that Styli, a fashion e-commerce brand part of the Landmark Group, uses Freshdesk™ and Freshchat™ to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered automation, real-time resolution, and contextual handover improving its average resolution time and

Business

Gradiant Partners with SpaceAge Labs to Drive Digital AI Solutions Across Total Water Infrastructure

Middle East News 247 27/07/2023

SINGAPORE — Gradiant, a global solutions provider for advanced water and wastewater treatment, today announced a global partnership with SpaceAge Labs (SAL), a Singapore-headquartered digital technology company focused on water and wastewater distribution systems. By leveraging SAL’s core expertise in water distribution networks and assets, the collaboration

NEWS DESK

ManageEngine Site24x7 Unveils OpenAI Observability Integration for Enhanced Performance Monitoring

News Desk 2 26/07/2023

Dubai, UAE, July 26, 2023 — ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that it has newly added OpenAI observability as a native capability to Site24x7, its comprehensive cloud-based observability platform. The offering enables application owners to monitor the utilization of different OpenAI models seamlessly while tracking

Tech GCC UAE

While UAE is adopting AI rapidly, news organisations are lagging, reveals research paper

News Desk 2 20/07/2023

Ras Al Khaimah, UAE, July 20, 2023: While the global news media world is being disrupted by Artificial Intelligence (AI) led by bigtime players, news organisations in the UAE have been slow in the use and adoption of AI in newsrooms, according to a paper authored by three university researchers. The findings suggest that while […]

NEWS DESK

THE ETHICAL DILEMMA – SWAPPING STAFF FOR AI IN THE HOSPITALITY INDUSTRY

News Desk 2 19/07/2023

Artificial Intelligence is changing the world at a startling rate, growing at around 38% each year. In every single industry, new technologies are emerging that will change the way we work forever. The world is being forced to keep up or be left behind. And in some cases, this means people are losing their jobs […]

Tech GCC UAE

83% of UAE Businesses Ready to Harness Generative AI for Future Growth and Success

News Desk 2 18/07/2023

Dubai, UAE – 18 July 2023: Coursera, one of the world’s largest online learning platforms, partnered with YouGov, an international research, data, and analytics group, to commission a study of over 500 business leaders in the UAE. The study aimed to uncover perceptions of generative AI and its impact on businesses and the workforce. According […]

Tech

HONOR Announces the Upcoming Launch of the AI-Powered HONOR 90 5G: The Next Industry Game Changer

News Desk 2 13/07/2023

Dubai, UAE, 13 July 2023: Global technology brand HONOR announced the upcoming launch of the HONOR 90 5G in UAE market. Featuring an impressive 200MP Main Camera with AI Vlog Master that packs a raft of AI technologies in videography, in addition to the industry-leading 0 Risk Eye-Comfort Display, HONOR 90 5G combines groundbreaking hardware […]

Tech

Interest in AI-related programmes mounts, as AI is predicted to create 97 million new jobs by 2025

News Desk 2 10/07/2023

Ras Al Khaimah, UAE, July 10, 2023: Call it the charge of ChatGPT or a sign of the times, Artificial Intelligence (AI) has moved to the top of the list for career choices among youths entering university. World Economic Forum has projected that AI will create 97 million new jobs by 2025. Club that with […]

NEWS DESK

Emirates NBD to transform business operations and enhance productivity with generative AI

News Desk 2 09/07/2023

Dubai, UAE, 09 July 2023:  Emirates NBD, a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region has announced a transformation focused on harnessing the power of generative AI to change Emirates NBD’s operations and enhance productivity across various business functions supported by Microsoft. This collaboration aims to unlock new

Business

Saxo Q3 Outlook: AI – The Good, the Bad and the Bubble

News Desk 2 07/07/2023

Saxo, the online trading and investment specialist, has today published its Q3 2023 Quarterly Outlook for global markets, including trading ideas covering equities, FX, currencies, commodities and bonds, as well as a range of central macro themes impacting client portfolios.  The advent of new technologies impacts both positively and negatively on society, and this is

Tech

A New Era in Mobility: Adopting Advanced Technologies and Customer Centricity

News Desk 2 05/07/2023

The automotive industry is witnessing an unprecedented transformation, with advanced technologies seizing the reins and catapulting the sector into uncharted territories toward an eco-friendlier future driven by sustainable transportation solutions. Amid this whirlwind of change, a new era in mobility is unfolding, propelled by artificial intelligence and