Freshworks

Business

Freshworks launches bespoke Freddy AI Agent

News Desk 2 24/10/2024 0

To enhance the CX and EX ecosystem Freshworks, the San Mateo, California-based provider of AI service software, has launched Freddy AI Agent, a cutting-edge autonomous service agent designed to enhance customer and employee experiences (CX and EX). Freddy AI Agent can be deployed within minutes

NEWS DESK

AI Saves UAE Workers 4.5 hours Per Week, Freshworks Study

News Desk 2 18/07/2024

The UAE has once again demonstrated its global leadership in technology with the country, alongside India, leading globally in terms of both AI knowledgeability as well as usage levels. This is according to a new Freshworks report for which 7,000 employees were surveyed from 13 countries across the globe. The study found that the majority […]

NEWS DESK

Freshworks Announces CEO Transition

News Desk 2 02/05/2024

Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO.  Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the

NEWS DESK

Freshworks products support The Giving Movement’s commitment to exceptional customer service

News Desk 1 11/12/2023

Freshworks Inc. (NASDAQ: FRSH) today announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations. The Giving Movement chose Freshworks products for their flexibility, feature-set customizations, and the Freshworks’ expertise in supporting many e-commerce

NEWS DESK

Freshworks Appoints Mika Yamamoto as Chief Customer and Marketing Officer

News Desk 1 01/12/2023

Freshworks Inc., Inc. (NASDAQ: FRSH) today announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer experience teams. Yamamoto comes to Freshworks from F5 (NASDAQ: FFIV) where she most recently served as the Executive Vice President and the Chief […]

NEWS DESK

Freshworks Report Reveals Massive Opportunity for IT Leaders Leveraging AI 

News Desk 1 28/09/2023

Freshworks Inc. (NASDAQ: FRSH) today released the findings of its second annual “State of Workplace Technology” report, which found a 71% increase in the number of software applications on IT team’s work computers over the last year[1]. To manage this spiraling complexity, the report found that IT pros—especially senior leaders and younger generations—are embracing AI […]

NEWS DESK

Freshworks Unveils AI-Powered Customer Service Suite with Freddy Generative AI Integration

News Desk 2 09/08/2023

Dubai, UAE, Aug 2023 — Freshworks Inc., (NASDAQ: FRSH) announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat™, Freshdesk™, and the company’s generative artificial intelligence technology, Freddy AI, the

NEWS DESK

Freshworks’ AI-powered software helps Styli, Landmark Group’s fashion brand, reach a new level of customer loyalty

News Desk 2 28/07/2023

Dubai, UAE, July 2023 – Freshworks Inc. (NASDAQ: FRSH) announced that Styli, a fashion e-commerce brand part of the Landmark Group, uses Freshdesk™ and Freshchat™ to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered automation, real-time resolution, and contextual handover improving its average resolution time and

NEWS DESK

Freshworks Unveils New Generative AI Enhancements

News Desk 2 22/06/2023

Dubai, UAE, June 2023 – Freshworks Inc., (NASDAQ: FRSH) today announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within Freshworks solutions and platform go beyond content generation and help support agents, sellers,

Tech GCC UAE

UAE Employees Demand Better Support from IT Teams

News Desk 2 11/05/2023

Dubai, United Arab Emirates – 11 May 2023 – A new report by Freshworks Inc. (NASDAQ: FRSH), today revealed a surprising juxtaposition for IT teams in the UAE. While on average, IT service requests from employees in the country are resolved 20% faster than the global average, when it came to the employee satisfaction[1], the […]

Tech

Freshworks Embeds Generative AI to Help Customer Support

News Desk 2 23/03/2023

Dubai, UAE – March 2023 – Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more

NEWS DESK

Freshworks Appoints Sandie Overtveld as Senior Vice President for APJ & MEA

News Desk 2 20/02/2023

Dubai, United Arab Emirates – February 20, 2023 – Freshworks Inc. (NASDAQ: FRSH), announced today the appointment of Sandie Overtveld as the Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) markets. In this new role, Sandie will oversee Freshworks’ growth efforts in these regions and work with brands to […]

NEWS DESK

Freshworks Reports Fourth Quarter

News Desk 2 10/02/2023

Dubai, United Arab Emirates. – February 10, 2023 – Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2022. “Freshworks capped off a strong finish to the year with revenue growing 30% on a constant

Business

Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience 

News Desk 2 07/02/2023

Freshworks Inc. (NASDAQ: FRSH), today announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. International companies like MTN Cameroon in Africa, Body & Fit in Europe and The Giving Movement in Dubai have