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airindiaexpress.com witnesses surge in interest and bookings

India, April, 2023: airindiaexpress.com, the unified customer interface of Air India Express and AirAsia India – the two subsidiary airlines of Air India, has witnessed a surge of visitors within days of launch with the platform, contributing over 25% of international flight revenue on the first day itself, making it the dominant single source of reservations. airindiaexpress.com is built on the platform of the award-winning AirAsia India website developed by Tata Consultancy Services with the support of Tata Digital and provides a significantly enhanced booking, support and travel experience for Air India Express customers from its historical platform.

The launch of the new website was enabled by the migration to a common reservations and check-in system, which now unifies the entire commercial ecosystem of the two airlines.

Following the successful launch of the reservations system, the airline entities are now focusing on cutting over to common airport check-in systems in a phased manner at all international terminals in India, followed by the overseas network.

Nearly half the bookings on airindiaexpress.com have been from international markets, with Dubai being the largest source city of traffic and other top international sources of traffic being Abu Dhabi, Doha, Sharjah, and Singapore. Domestic traffic and bookings on the platform have come from metro markets like Bengaluru, Delhi and Mumbai, reflecting the domestic network and hubs of AirAsia India.

Commenting on the warm response to the integrated platform, Mr. Aloke Singh, Managing Director, Air India Express and AirAsia India said, “The initial phase of integration of Air India Express and AirAsia India has been executed in a robust manner in record time. We have successfully migrated to modern day technology from the legacy systems that were dominant. We are very enthused with the initial response to the newly launched airindiaexpress.com. The unified customer experience is an important aspect of our objective of showcasing the larger strength and scale of the Air India network.”

AirAsia India flies to 19 destinations across the country while Air India Express operates to 14 international destinations from 20 Indian cities.

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