Avaya to demonstrate transformative AI capabilities at GITEX Global 2023

Avaya, a global leader in customer experience solutions, has announced its participation at the 2023 edition of GITEX Global (Dubai World Trade Centre – October 16-20, 2023), where the company will illustrate how organisations can choose their journey to deliver AI-powered customer experiences.

Avaya’s presence at GITEX Global 2023 at DWTC will showcase a range of vertical-specific use cases that highlight the power of artificial intelligence (AI) in delivering outstanding experiences across the customer journey.

Throughout the week of the event, Avaya will demonstrate solutions that harness AI to reimagine the way customer and employee experiences are delivered.

The solutions on display will also show how organisations can chart their path to delivering these AI-enhanced experiences without disrupting existing operations.

Nidal Abou-Ltaif, Senior Vice President – Global Head of Sales, Avaya, and President, Avaya International, said: “No two words capture the current business zeitgeist better than ‘artificial intelligence’. The capabilities being delivered by AI are super-charging organisations’ ability to innovate with their customer experiences.

“As we are showing at GITEX, Avaya supports its global customers as they seek to bring these innovations, on a large scale, into their contact centres.

“As our global customers look to generative AI technologies, they seek a trusted partner to bring it all together without disrupting existing operations. Avaya plays that role as the contact centre incumbent and competitor,” Abou-Ltaif added.

At GITEX Global 2023, Avaya will showcase how public and private organisations can empower their teams with advanced AI tools to serve customers better and empower customers to create their preferred journeys across multiple touchpoints.

The solutions demonstrated through real-world scenarios will also reveal how existing investments can be expanded with new capabilities to deliver an even better experience.

The use cases Avaya will demonstrate at its stand at GITEX Global 2023 include:

• The Future of Experience, Powered by Generative AI
  Equating the creation of experiences to an art form and mirroring generative AI’s disruptive effects on creative disciplines, Avaya will demonstrate how fertile AI can sit at the heart of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.
• Hybrid AI
  Enabling organisations to build on top of what they already have, the Hybrid AI solutions demonstrated by Avaya at GITEX use a combination of traditional chatbots and generative AI tools. These solutions highlight seamless handover between bots – and then onto the agent – and how fertile AI ‘hallucinations’ can be contained by placing them within the sandboxes of existing bot decision trees.
• Next-generation employee experiences powered by AI
  Beyond knowledge management, Avaya will demonstrate how advanced AI tools can help monitor and aid agent wellness, ensuring they stay in the best possible form to meet customer expectations. Avaya will also highlight how AI can help contact centre managers create custom-made workflows and produce advanced analytics quickly, enabling the entire organisation to deliver outstanding CX regardless of changing customer preferences.

Avaya will host several of their global technology partners and customers at the Dubai event, highlighting the breadth and depth of its ecosystem to elevate employee and customer experiences with AI.

Avaya’s presence at GITEX Global 2023 is in partnership with Alcatel-Lucent Enterprise, Imperium Software Technologies, and Sestek, among others.

Featured image: Avaya exhibitor pavilion at GITEX Global 2022, DWTC. Image: Arnold Pinto

Last Updated on 1 year by News Desk 1