‘CEQUENS Bots’ developed by CEQUENS, a global leader in AI-powered solutions, officially entered the Middle East and international market, marking a revolutionary leap in business communications. The innovative product, which can be integrated into CEQUENS’ all-new Omni-Channel Chat Platform, features over 50 advanced large language models and delivers an exceptional 99.99 per cent quality and performance consistency, enabling businesses to thrive in the competitive business world.
A recent joint report by CEQUENS and MartechVibe, titled ‘The Role of AI in Customer Service’, revealed insights on artificial intelligence (AI) adoption in the UAE. As per the report, 77 per cent of respondents considered scaling up their AI journey, while 23 per cent regarded themselves as an AI-transformed enterprise. Additionally, nearly 100 per cent of respondents are planning to integrate generative AI in their customer service operations. The advanced AI-based solutions offered by CEQUENS simplify customer engagement and enrich human connections, in line with the UAE’s National Artificial Intelligence Strategy 2031, which seeks to position the nation as a leading force in AI integration across key sectors.
Karim Khorshed, CEO of CEQUENS, said: “CEQUENS Bots is yet another milestone in our journey of developing and innovating advanced AI-powered solutions to empower business communications. We target diverse markets, such as the UAE, which is emerging as a leading hub for technology and innovation. As the global AI market is projected to reach USD 1,345.2 billion by 2030, our strategies align seamlessly with the needs of businesses across key industries, including finance, healthcare, retail and logistics. We strive to ensure that businesses achieve the core principles of simplicity, security and seamless integration of latest technological innovations.”
CEQUENS Bots feature a drag and drop bot design, which enables users to create bots effortlessly. It also offers comprehensive integrations, multichannel deployment and interactive button support, ensuring seamless and engaging customer experiences across various channels. Moreover, it can be integrated into CEQUENS’ all-new Omni-Channel Chat Platform, offering businesses a one stop solution for seamless and personalized CX.
Ahmed Shabrawy, CIO of CEQUENS, said: “In a competitive business world, which is evolving rapidly, AI-powered solutions are becoming essential pillars for success. Our team of experts have consistently worked to establish a robust technical infrastructure that ensures efficiency and productivity.”
Shabrawy added: “Our CEQUENS Bots have been designed with advanced AI capabilities to streamline business communications and enhance customer interaction. The product distinguishes itself from other competitors in the market by offering access to over 50 language models and customisable self-service integration. We are enthusiastic about the potential of our newest release to offer benefits to businesses and ensure business growth and success.”
CEQUENS Bots are poised to be a game-changer for companies across the region and will continue supporting businesses in their journey towards leveraging AI for sustainable growth and excellence.
