January 31, 2023– Elaf Al Taqwa Hotel was honoured with Traveller Review Award 2023 by Booking.com, recognising its continuous efforts to deliver exceptional services to guests and raise the standards of hospitality excellence.
The hotel achieved a rating of 9 out of 10, which reflects the level of satisfaction of the guests with the services the hotel provides. The score reinforces the leading position of Elaf Al Taqwa as one of the luxury hotels that combines modern touches with authentic hospitality values to welcome visitors and pilgrims in Madinah.
The award by one of the world’s largest online travel agencies demonstrates the hotel’s commitment to realising Elaf Group’s vision and strategy to ensure the satisfaction of visitors and provide them with one-of-its-kind experience during their stay at the establishment.
Dr Adel Ezzat, CEO of Elaf Group, said: “We are truly honoured to receive this recognition. This strengthens our position as a leading hospitality service provider in the kingdom and recognises our efforts to ensure the satisfaction of our guests. At Elaf Group, we believe true luxury should always deliver a personalised experience and we keep this as our brand promise as well. In line with this, we continue to invest in our capabilities, empower our teams with the tools they require and elevate authentic service. We look forward to welcoming our guests with top quality facilities and services to exceed the customer expectation, in line with the objectives of Saudi Vision 2030.”
The 11th annual Booking.com Traveller Review Award recognises travel providers from across 220 countries and territories for their commitment in offering excellent service and hospitality in the past year.
Elaf-Al Taqwa Hotel, located near the courtyard of Al Masjid an-Nabawi and Quba Street, is an ideal option for pilgrims and tourists. In addition, it also is in close proximity to Prince Mohammed Bin Abdulaziz International Airport, important religious sites and shopping destinations. The hotel offers a complete portfolio of state-of-the-art amenities and modern facilities with 160 rooms, including 135 basic rooms, 24 junior suites, and one executive suite. With its distinctive panoramic view of the Prophet’s Mosque, coupled with key aesthetic elements and unique architectural features, the hotel offers a remarkable staying experience to the guests.