MVola, Madagascar’s pioneering mobile money service and the country’s first licensed digital bank, is redefining how millions access and manage financial services. As MVola scaled operations and transitioned from a telecom-run service into a standalone digital bank, the company faced the critical challenge of building a modern, resilient, and scalable digital infrastructure. In response, MVola turned to WSO2 to provide a cloud-native integration and API management platform that could support its rapid growth and need for operational independence. “We needed a platform that could deliver both reliability and flexibility at scale—WSO2 gave us exactly that,” said Lakruwan Senevirathne, Chief Information Officer at MVola.
Working alongside MVola’s internal teams, iTelaSoft implemented a comprehensive WSO2 API Management solution at MVola. Head of EMEA at iTelaSoft, Shiraz Thajudeen said, “We implemented the solution for MVola, thereby centralizing API management, improving scalability, and supporting 100 million transactions monthly. This reduced operational risks, enhanced performance, and positioned MVola for future growth with real-time insights.”
With WSO2, MVola now manages over 20 APIs that handle more than 1 billion transactions each year. These include over 300 million high-volume, customer-to-merchant transactions powered through a stable integration with Amdocs DFS. The company also launched a secure, branded developer portal using WSO2, enabling external partners to easily integrate MVola’s payment services into their own apps and websites. “WSO2 helped us expand beyond internal capabilities and open our ecosystem to trusted third parties—critical to our mission of driving digital inclusion,” Senevirathne added.
Beyond performance and scalability, WSO2’s platform ensures consistent service delivery across channels, from the USSD interface to the Super App, allowing MVola to meet customers where they are—regardless of device or connectivity. Real-time analytics and seamless monitoring have further enhanced MVola’s ability to proactively optimize services and ensure continuous improvement.
“WSO2 has been instrumental in helping us build a future-proof digital banking platform,” said Senevirathne. “Their technology supports our goal of delivering accessible financial services to every Malagasy citizen, and positions us to keep innovating as demand grows.”
