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Consumers

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Genesys Research Finds Consumers Believe AI Will Improve Customer Experience and Businesses Are Rising to the Opportunity

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience: Middle East and Africa”, revealing critical insights into consumer expectations and the evolving priorities of customer experience (CX) leaders in the region.Notably, nearly two-thirds (64%) of consumers surveyed globally
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InSinkErator Celebrates Opening of Its First Training Center in Africa, Supporting Consumers with Sustainable Waste Management Tools

InSinkErator, is part of the Whirlpool Corporation, the inventor and the world’s leading ​manufacturer for food waste disposers​, and instant hot water dispenser ​for residential and commercial use, is celebrating the opening of its first dedicated training center in Africa. Located in Johannesburg, South Africa, this milestone marks a significant step in the brands
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Ministry of Economy: New law on combating commercial fraud bolsters UAE’s legislation and protects consumers

The Ministry of Economy (MoEc) has clarified that Federal Decree-Law No. (42) of 2023 on Combating Commercial Fraud contributes to the creation of an integrated legislation that will significantly enhance consumer rights protection and combat commercial fraud in the UAE, aligning with the best global standards. This law introduces comprehensive mechanisms and regulations
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The Future of Global Supply Chains

The global supply chain is the lifeblood of the modern economy, connecting producers and consumers across continents in a complex web of transactions. However, recent disruptions, from natural disasters to geopolitical tensions have exposed vulnerabilities in our global networks that necessitate a re-evaluation of how we approach supply chain management. As we look to the
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Trend Micro Protects Consumers in the Age of the AI PC

Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global leader in cybersecurity, today unveiled its plans for protecting consumers as they increasingly adopt generative AI applications alongside the expected growth in adoption of AI PCs. Designed to address the unique opportunities and risks posed by AI, Trend’s strategy helps consumers embrace the use of generative […]
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Simple antivirus is not enough anymore. ESET is introducing all-in-one protection for consumers

ESET, a global leader in cybersecurity, today announced the launch of its new innovative and streamlined offering for consumers. With more than 30 years on the market, ESET has moved to unify its broadly deployed consumer product portfolio. Specifically, ESET is introducing three brand new customer-centric subscription tiers, providing both broad and reliable digital life
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Consumers in the GCC Region Prioritize Sustainability, Willing to Pay Premium, Reveals Bain & Company Study

In light of growing environmental concern driven by extreme weather, new research from Bain & Company shows more than 60% of businesses in the GCC region are currently off track to achieve their sustainability goals. The study emphasizes the pivotal role of technology, policy, and behavior change in achieving sustainable practices. An increasingly environmentally