Customer Experience

NEWS DESK

Agentic AI: Engineering Empathy at Scale in Customer Experience

PR News Desk 10/09/2025

With customers demanding faster, more personalized, and more meaningful interactions, traditional models of customer experience are failing to keep pace. IT Max Global, a leading innovation and IT services provider, today unveiled how Agentic Artificial Intelligence (AI) can reinvent the way

NEWS DESK

CX Evolve UAE 2025: The Region’s Ultimate Customer Experience Gathering Returns!

PR News Desk 07/07/2025

Presented by Khaleej Times under the KT Events banner, the 5th Edition CX Evolve UAE returns to Dubai on 28th August 2025, hosted at the iconic JW Marriott Hotel Marina. As customer experience moves from buzzword to business imperative, this flagship summit is building up to the grand unveiling of the UAE’s top CX leaders, bringing together

NEWS DESK

Panasonic awarded Best Brand in Customer Experience at Oman CX Forum 2025

PR News Desk 16/06/2025

Panasonic Marketing Middle East and Africa FZE (PMMAF) today announced that it has been awarded as the Best Brand in Customer Experience at the prestigious Oman CX Forum 2025.  The recognition celebrates Panasonic’s unwavering commitment to set new benchmarks in providing exceptional customer service through its leading approach to customer engagement, personalization

NEWS DESK

Aramex Partners with Sprinklr to Elevate Customer Experience Across More than 65 countries

PR News Desk 13/05/2025

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in logistics and transportation. Aramex and Sprinklr are partnering to revolutionize digital customer experience for Aramex customers across more than 65 countries. This collaboration marks a significant

NEWS DESK

Azizi Developments unveils next-gen digital solutions to elevate customer experience

PR News Desk 08/04/2025

Azizi Developments, a leading private developer in the UAE, is reinforcing its digital transformation through carefully implemented technological solutions, bolstering efficiency, customer engagement, and seamless connectivity. Its latest advancements include an online inventory system, a cutting-edge mobile application, a unified Avaya-powered communication suite, and the

NEWS DESK

Guidewire Mammoth Release Builds on Momentum of Advancing Insurance Operations, Enhancing Agility, and Elevating Customer Experience

PR News Desk 03/04/2025

Guidewire (NYSE: GWRE) announces Mammoth, its latest release, which empowers insurers to adapt to market changes and supports underwriting teams with enhanced offerings to introduce predictive analytics at the point of decision. Mammoth includes numerous improvements for both personal and commercial lines of business aimed at accelerating speed to market across the policy

NEWS DESK

Tecnotree Recognized in the 2024 Gartner® Hype Cycle™ for Customer Experience

PR News Desk 16/01/2025

Tecnotree, a global leader in digital Business Support System (BSS) provider and a transformation solution, is thrilled to announce its inclusion in the 2024 Gartner Hype Cycle for Customer Experience and Monetization in the Communications Industry. We believe, this acknowledgment highlights Tecnotree’s pioneering role in delivering Partner Ecosystem Management

NEWS DESK

Intellect launches eMACH.ai WealthForce.AI in the Middle East region

PR News Desk 18/09/2024

IntellectAI, the AI-focused business unit of Intellect Design Arena, announced the launch of its cutting-edge wealth platform, WealthForce.AI, for the Middle East market. Composed on eMACH.ai, this transformative platform is designed to empower Relationship Managers (RMs) by leveraging Artificial Intelligence (AI) and advanced data analytics to achieve

Business Events

Dubai gets set for CX Global Summit Middle East 2024

News Desk 15/07/2024

From September 17-18 in Dubai Fortinus Events, the Singapore-headquartered events specialist, will host the CX Global Summit Middle East 2024 trade event in Dubai from September 17 to 18, 2024. CX Global Summit Middle East 2024 promises to be the perfect platform to shape the future of customer experience in the Middle East region. It […]

NEWS DESK

7X Unveils Ambitious Expansion Plans to Strengthen Global Network and Enhance Customer Experience

News Desk 03/07/2024

7X, previously known as Emirates Post Group, announced key expansion plans as part of the brand’s new strategy introduced earlier this year, aiming to strengthen its diverse portfolio and enhance both its domestic and global reach. The group also highlighted the expansive reach and robust capabilities of its subsidiaries – Emirates Post, EMX, EDC, and […]

NEWS DESK

Customer Experience Live Show Middle East 2024

News Desk 01/05/2024

In today’s complex business environment, achieving operational efficiency is paramount for businesses in the Middle East. The annual Customer Experience Live Intelligence Report 2024 highlights one of the most striking revelations that a staggering 72% are keen to attain operational efficiency with 49% of them leveraging digital experiences for the same.  This

NEWS DESK

Stellantis MEA Elevates Customer Experience

News Desk 25/04/2024

Stellantis Middle East and Africa celebrated this April 18th in Istanbul, Turkey the success of its first Customer Centricity Competition, an innovative event that brought together our network front liners exceptional talent from across the MEA region. The competition showcased the skills and expertise of professionals in four distinct categories: Sales Advisor, Service