Customer Service

NEWS DESK

Panasonic Hosts Customer Service Strategy Conference 2026, Celebrates Service Excellence Across the Middle East and Africa

News Desk 20/07/2026

Panasonic Middle East & Africa hosted its Customer Service (CS) Strategy Conference 2026, a virtual forum that brought together senior representatives from Panasonic Middle East & Africa, its business partners, Panasonic factories, Customer Service Headquarters (CS Headquarters), and

NEWS DESK

Floward scales customer service to handle 13x peak demand with Infobip AgentOS

News Desk 02/07/2026

Global AI-first cloud communications platform Infobip has partnered with Floward, the leading online flower and gifting company in the Middle East and the UK, to transform customer service using AI agents on Infobip’s AgentOS platform. By moving beyond traditional rule-based chatbots to agentic AI, Floward now handles up to 13x higher peak-day conversation volumes while

NEWS DESK

UAE customers lose 83 million hours a year to poor customer service

News Desk 07/04/2026

ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today released new research that highlights the gap between the potential of AI and how service is being delivered. The CX Shift: Customer Expectations in the AI Era, found that citizens and residents across the UAE are collectively spending more than 83 million hours a […]

NEWS DESK

UAE ranks first globally in customer service and wins Gold Performance Award in express mail services

PR News Desk 07/09/2025

The United Arab Emirates (UAE), represented by its official postal service provider Emirates Post, has secured the top position globally in the Customer Service category for outstanding express mail services. It has also been honoured with the Gold Performance Award for 2024, a prestigious recognition presented by the Universal Postal Union (UPU) through its Express […]

NEWS DESK

Amazon Connect Launches Generative AI for Enhanced Productivity and Customer Service

PR News Desk 27/02/2024

Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), has announced new generative AI capabilities in Amazon Connect, its cloud contact center service. The enhancements include the addition of Amazon Q in Connect, which provides agents with recommended responses and actions based on real-time customer questions; Amazon Connect Contact Lens, which