As enterprises across the Middle East fast-track AI adoption in customer experience, Exotel has announced the regional launch of Harmony, its AI-powered, human-assisted CX orchestration platform. The launch was unveiled by Sachin Bhatia, Co-Founder & Chief Growth Officer, Exotel, during his
Exotel
Exotel, a leading customer engagement platform, has partnered with Medcare—one of the UAE’s premier healthcare providers—to successfully implement its automated communication solution. In their continuous quest to drive excellence, managing patient appointments and optimizing staff utilization emerged as key operational priorities. The collaboration has resulted in











