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Freshworks launches bespoke Freddy AI Agent

To enhance the CX and EX ecosystem Freshworks, the San Mateo, California-based provider of AI service software, has launched Freddy AI Agent, a cutting-edge autonomous service agent designed to enhance customer and employee experiences (CX and EX). Freddy AI Agent can be deployed within minutes
Freshworks
NEWS DESK

AI Saves UAE Workers 4.5 hours Per Week, Freshworks Study

The UAE has once again demonstrated its global leadership in technology with the country, alongside India, leading globally in terms of both AI knowledgeability as well as usage levels. This is according to a new Freshworks report for which 7,000 employees were surveyed from 13 countries across the globe. The study found that the majority […]
Freshworks
NEWS DESK

Freshworks Announces CEO Transition

Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO.  Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the
Freshworks
NEWS DESK

Freshworks products support The Giving Movement’s commitment to exceptional customer service

PR News Desk
Freshworks Inc. (NASDAQ: FRSH) today announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations. The Giving Movement chose Freshworks products for their flexibility, feature-set customizations, and the Freshworks’ expertise in supporting many e-commerce
NEWS DESK

Freshworks’ AI-powered software helps Styli, Landmark Group’s fashion brand, reach a new level of customer loyalty

Dubai, UAE, July 2023 – Freshworks Inc. (NASDAQ: FRSH) announced that Styli, a fashion e-commerce brand part of the Landmark Group, uses Freshdesk™ and Freshchat™ to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered automation, real-time resolution, and contextual handover improving its average resolution time and
NEWS DESK

Freshworks Unveils New Generative AI Enhancements

Dubai, UAE, June 2023 – Freshworks Inc., (NASDAQ: FRSH) today announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within Freshworks solutions and platform go beyond content generation and help support agents, sellers,
Tech GCC UAE

UAE Employees Demand Better Support from IT Teams

Dubai, United Arab Emirates – 11 May 2023 – A new report by Freshworks Inc. (NASDAQ: FRSH), today revealed a surprising juxtaposition for IT teams in the UAE. While on average, IT service requests from employees in the country are resolved 20% faster than the global average, when it came to the employee satisfaction[1], the […]
Tech

Freshworks Embeds Generative AI to Help Customer Support

Dubai, UAE – March 2023 – Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more
NEWS DESK

Freshworks Reports Fourth Quarter

Dubai, United Arab Emirates. – February 10, 2023 – Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2022. “Freshworks capped off a strong finish to the year with revenue growing 30% on a constant