The Federal Tax Authority (FTA) has obtained two international accreditations in accordance with ISO standards. The Authority has received ISO 18295-01 certification for contact centre management and ISO 10002:2018 certification for customer complaints management, in an achievement that
ISO Standards
The Federal Tax Authority (FTA) has obtained two new international accreditations for ISO standards in the fields of Customer Satisfaction Monitoring and Measurement and Public Sector Procurement. The Authority received certification for ISO 10004:2018, related to the system for monitoring and measuring customer satisfaction, and BS 95009:2019, related to public
Emirates District Cooling (Emicool) LLC, a leading provider of sustainable district cooling services in the UAE and a joint venture between Dubai Investments and Actis, has achieved recertification for five internationally recognized ISO standards by Bureau Veritas. The recertifications cover ISO 9001:2015 for Quality Management, ISO 14001:2015 for Environmental












