Keolis MHI is marking five years of its successful partnership with Dubai’s Roads and Transport Authority (RTA), a collaboration that began in September 2021 when the company assumed responsibility for the operation and maintenance of Dubai Metro and the operation of Dubai Tram under a 15-year
Tram
We remain committed to forging strategic partnerships that enhance public transport efficiency and leverage innovation, artificial intelligence, and advanced technologies to deliver world-class mobility services DUBAI, UAE, 10 September 2026: Keolis MHI is marking five years of its successful partnership with Dubai’s Roads and Transport Authority (RTA), a collaboration
Dubai’s Roads and Transport Authority (RTA) and Keolis MHI, the company responsible for operating and maintaining Dubai Metro and operating Dubai Tram, have been awarded the International Customer Experience Standard (ICSX 2019) for the passenger experience of Dubai Metro and Tram. The certification was conferred by the International Customer Experience Institute following












