Dubai’s RTA rolls out new service for its customers
Dubai’s Roads & Transport Authority (RTA) has launched a new WhatsApp-based service that allows one to book and reschedule driving test appointments in Dubai emirate in the UAE.
The new rollout is available via the Authority’s ‘Mahboub’ chatbot service on the UAE mobile number: 058 800 9090.
The unveiling of the new WhatsApp-based service comes as part of the UAE’s efforts to deploy AI technologies in keeping with the UAE Strategy for Artificial Intelligence.
Mira Ahmed Al Sheikh, Director of the Smart Services Department at Dubai’s RTA, said: “Launching the new driving test appointments service via WhatsApp aims to ease customers’ access to various RTA services.
“The newly launched services are designed to help users schedule their driving tests and pay the related fees directly through RTA’s ‘Mahboub’ chatbot. The user’s phone number and registered information are pre-authenticated, so there is no need to use the official application or visit a website. The service is interactive, and users can schedule their driving test appointments and pay the service fees through the pre-authenticated system.”
Multilingual service
The ‘Mahboub chatbot service on WhatsApp is available in English and Arabic. Efforts are being made to improve the generative AI techniques the chatbot service uses, to understand natural human languages better and generate accurate responses while ensuring data privacy protection.
As Dubai emirate strives to reach new heights, the emirate’s RTA remains are steering Dubai towards a sustainable and technologically advanced future. With a commitment to innovation and efficiency, the Authority remains an indispensable player in Dubai’s journey toward becoming a global transportation hub.
The Authority’s influence extends beyond just roads, encompassing a diverse range of transportation modes. From the iconic Dubai Metro, a marvel of engineering connecting key areas of the city, to the extensive bus network and water transport options, Dubai’s RTA has crafted a multi-modal ecosystem that caters to the diverse needs of Dubai’s cosmopolitan population.
Featured images: The ‘Mahboub chatbot service on WhatsApp is available in English and Arabic. Image: Dubai’s RTA
