Lyse Moves to the Cloud with CSG to Enhance Mobile Customer Experience
Lyse, one of Norway’s largest energy and telecommunication companies, is a pioneer in customer-focused innovation. To wow customers and deliver effortless experiences for generations to come, Lyse chose CSG®’s (NASDAQ: CSGS) cloud-native, software-as-a-service (SaaS) platforms to modernise its mobile consumer business. This move to the cloud enables Lyse to consolidate offerings, strategically complement services and boost business growth with long-term cost-effectiveness. With a vision towards the future, Lyse is poised to raise the bar for customer experience in the Norwegian telecommunications market.
“As the digital landscape rapidly evolves, we are committed to keeping our customers at the heart of our evolution,” said Jan-Erik Hvidsten, SVP of Technology, Lyse. “Partnering with CSG is a pivotal step in our journey to revolutionise our service offerings and expand our reach across markets. By leveraging CSG’s advanced SaaS solutions, we are confident in our ability to scale the business as we grow and deliver unparalleled value to our mobile customers for generations to come. Together, we will make a difference.”
Lyse will accelerate its growth with agility and intelligence by leveraging CSG Ascendon, a market-leading AWS cloud-native revenue management platform, and CSG’s pre-integrated, world-class customer engagement capabilities. With CSG’s end-to-end solutions, Lyse can easily bring offerings together, adapt to the unique needs of each user in real-time and deliver customer journeys that elevate the brand experience. These improvements lead to effortless customer self-service across all touchpoints and make it easy for the consumer to recognise the value in the services they are buying.
“Leading service providers like Lyse face an increasingly complex and competitive market,” said Daniel Kjellander, VP of Nordics at CSG. “To thrive and be future-ready, they need comprehensive cloud solutions that streamline their operations and improve customer engagement through contextual personalisation. By making subscription payment effortless for its customers, Lyse is creating customer loyalty that leads to faster revenue. CSG is proud to be on this evolutionary journey with Lyse and provide the future-forward cloud solutions they need to elevate customer experience.”
Get the facts on CSG Ascendon’s B2C, B2B and B2B2X capabilities and hear from Forrester on why CSG Xponent is a good fit for big brands looking for industry-tailored maturity models, deep data capabilities and journey-based AI products.
Last Updated on 4 months by News Desk 1
