Colm McLoughlin, 81, former chief of Dubai Duty Free, passes away
Icon of the travel retail industry
Colm McLoughlin, the former Executive Vice Chairman and CEO of Dubai Duty Free (DDF), passed away in the UK on October 30, 2024, at the age of 81.
McLoughlin, a pivotal figure in the retail sector, was instrumental in establishing DDF as one of the world’s leading airport retailers.
Born in Ireland, McLoughlin began his career in the retail industry before moving to Dubai in 1983, where he was tasked with launching DDF. Under his leadership, the organisation grew and became a benchmark for duty-free operations globally.
McLoughlin’s innovative strategies and commitment to excellence helped DDF achieve significant milestones, including record sales figures that positioned the company as a key player in the aviation retail market.
Throughout his tenure, McLoughlin was celebrated for his dedication to customer service and employee welfare. He cultivated a culture of inclusivity, fostering a sense of community among the diverse workforce at DDF. His initiatives often emphasised staff training and development, ensuring employees were well-equipped to provide exemplary service to travellers worldwide.
McLoughlin’s contributions extended beyond duty-free shopping. He was a prominent advocate for the UAE’s tourism sector and played a vital role in the country’s economic diversification efforts. His vision enhanced the shopping experience at Dubai International Airport and contributed to Dubai’s overall appeal as a global travel destination.
Tributes have poured in from colleagues and industry leaders, highlighting McLoughlin’s unwavering commitment to his work and passion for nurturing talent. His leadership style was marked by humility and a willingness to listen, which endeared him to many within the organisation and the broader community.
McLoughlin leaves a legacy of innovation, excellence, and a deep commitment to enhancing the duty-free shopping experience.
As the news of his passing circulates, reflections on his achievements remind him of his significant role in shaping a successful business and the future of airport retailing in the Middle East region and beyond.
Featured image: Colm McLoughlin enhanced the shopping experience at Dubai International Airport. Credit: X
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