Dubai RTA Customers Council meets on the Right-Of-Way Permits system
Users will be informed about the system’s methodology
The Customers Council of Dubai Roads and Transport Authority (RTA) recently hosted a meeting at the Dubai RTA headquarters in Dubai City to discuss improving the various services rendered to holders of Right-Of-Way permits in Dubai emirate in the UAE.
Mohammed Obaid Al Mulla, Dubai RTA Board Member and Chairperson of the Customers Council, opened the session.
Representatives of relevant Dubai RTA agencies and other stakeholders also attended the meeting.
The Customers Council praised the services provided by Dubai RTA to the business community in Dubai emirate and its continuing commitment to further improving the services on offer, aimed at meeting the ever-growing needs and expectations of Dubai RTA’s customers spread across commercially driven Dubai emirate.
The Customers Council reviewed several topics, including the need to hold regular workshops to inform the users of the Right-Of-Way Permits system about the requirements and conditions of issuing permits, besides addressing their feedback in various contexts and meeting their demands and expectations.
Improvement on the cards
During the meeting held at the Dubai RTA head offices, the Customers Council also looked into the heavy vehicle lanes permit service system, the enhancement of the Right-Of-Way Permits system customer interface, in addition to the challenges and obstacles experienced by users of the Right-Of-Way permits system in Dubai emirate.
Set up in November 2005 by the Dubai government, Dubai RTA plans, develops, and operates all the mass transit systems in Dubai emirate, including buses, taxis, metro, tram, and marine modes, as well as public parking facilities.
The Agency also enacts and implements legislation and strategic plans while developing and maintaining public roads, road traffic, rail, and marine projects across Dubai emirate.
Dubai is one of the seven emirates that constitute the UAE.
Featured image: The Customers Council of Dubai RTA meeting in progress. Image: Dubai RTA