NielsenIQ (NIQ) (NYSE: NIQ), a leading global consumer intelligence company, today announced an enhancement of its GfKnewron® Consumer platform, now including AI-Powered Shopper Voice. The market, consumer, and brand intelligence platform now delivers the consumer voice in their own words – shopper’s verbatim comments about a brand, its retail partners, and potential competitors. By integrating the largest recent buyer survey for Tech & Durables with NIQ’s robust point-of-sale tracking data, GfKnewron® Consumer delivers insights based on over 1 billion sales transactions globally. This AI-powered enhancement empowers brands and retailers to move beyond measurement to action using consumer insights on the why, the who, and the how behind their purchases. The solution will be on display at IFA in Berlin, on September 5 – 9, 2025.
NIQ’s latest enhancements introduce two powerful AI-enabled features that analyze shopper verbatims to provide:
- Summary of verbatims and context to help brands better understand the drivers of consumer buying and recommendations
- Analysis of 160,000 individual verbatim comments to identify areas of product improvement
“Our ability to decode customer feedback is transforming how we predict and personalize every step of their journey,” said Julian Baldwin, President, Technology and Durables, NIQ. “Combined with survey and market data, AI-Powered Shopper Voice on GfKnewron® Consumer will enable faster decision-making, improved customer loyalty & satisfaction, and execution with precision.”
Key highlights
This enhancement solves a critical gap for retail and brand teams, moving beyond surface-level metrics to uncover the real drivers of shopper sentiment:
- Deeper understanding of the drivers of brand and retailer Net Promoter Scores (NPS)
- Identify brand and retailer strengths and weaknesses with key verbatim topics coded into quantified insights
- Drive efficiency – generate on demand 100-word summaries of shopper verbatims in real-time
- Available in 15 markets across APAC, Europe, LATAM, and all GfKnewron® consumer clients.
GfKnewron® Consumer is industry’s trusted point-of-sales data platform empowering brands with a clear view of shopper spending, brand performance, and market share—delivering actionable insights to elevate retail strategies with confidence. To book an appointment for a demo, click here.
