Customer

NEWS DESK

Careem shares key customer trends during Ramadan

News Desk 27/03/2026

Careem reports key customer trends across the Everything App during the Holy Month of Ramadan 2026. This Ramadan coincided with a period of heightened regional uncertainty, and the impact was felt across communities throughout the UAE. During this time, Careem worked closely with local

NEWS DESK

The “Zero Bureaucracy in Taxation” Retreat Discusses Customer Proposals to Further Enhance Services

PR News Desk 08/10/2025

The Federal Tax Authority (FTA) has announced the adoptation of 100 new digital zero bureaucracy measures, to further develop the “EmaraTax” digital tax services platform. These improvements are based on proposals and ideas shaped by taxpayers and stakeholders, drawn from their real-life experiences and insights, and were gathered through around 24 interactive meetings and

NEWS DESK

NETSCOUT HELPS REDUCE FIBER-TO-THE-HOME COSTS AND CUSTOMER CHURN

PR News Desk 26/09/2025

NETSCOUT® SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of observability, AIOps, cybersecurity, and DDoS attack protection solutions, today announced its solutions to support cable providers and multiple service operators (MSOs) in improving their ability to deliver an exceptional customer experience while reducing costs. Competition is driving the development of new

NEWS DESK

Coop Group Extends Blue Yonder Footprint To Enhance Customer-Centric Strategy

PR News Desk 24/09/2025

Faced with rapidly changing consumer behavior, supply chain disruptions, and inflationary pressures, retailers must make swift decisions to meet customer demand. That’s why the Coop Group, a leading retailer in Switzerland and a current Blue Yonder customer, has expanded its deployment of Blue Yonder Category Management to also include Jumbo, Coop’s chain of Do It

NEWS DESK

JLR MENA WINS AWARD FOR CUSTOMER-CENTRIC EXCELLENCE AT I-COM 2025

PR News Desk 22/05/2025

JLR MENA has won the ‘Rising Star’ Customer Centric Award at the 2025 I-COM Data Creativity Summit. JLR’s winning submission was centred around an advanced lead management programme that used intelligent data segmentation and predictive modelling to deliver seamless cross channel client engagement throughout the full purchase journey. The programme not only drove

NEWS DESK

Kia Middle East & Africa celebrates 80 years of quality and customer loyalty through real-life stories

PR News Desk 07/04/2025

At the heart of Kia Middle East & Africa’s success lies trust, loyalty of its customers, and an unwavering commitment to quality. To celebrate this enduring bond, Kia is spotlighting remarkable real-life stories from its community of devoted drivers. One such story is that of Abdulmajeed Albadrani, an avid road-tripper from Madinah Saudi Arabia, whose […]

NEWS DESK

SES Enables Viasat Energy Services’ Asia-Pacific Customer

PR News Desk 19/02/2025

SES announced today that O3b mPOWER, its second-generation medium Earth orbit (MEO) satellite system, was deployed to a Viasat Energy Services’ customer operating an offshore vessel in the Asia-Pacific (APAC) region. This collaboration represents Viasat Energy’s first adoption of MEO satellite technology in APAC and their inaugural implementation of O3b mPOWER

NEWS DESK

Emirates NBD brings back its Mega Foreign Exchange and Trade customer promotion

PR News Desk 03/02/2025

Emirates NBD, a leading banking group in the Middle East, North Africa and Türkiye (MENAT) region, has announced the return of its Mega Foreign Exchange and Trade promotion, making it more rewarding than ever for Business Banking customers to manage cross-border payments and optimise trade operations with chances to win from prizes totalling AED 2 […]

Finance

KYC/KYB spend to hit $22bn globally by 2029

Arnold Pinto 02/12/2024

From $9.2bn in 2024 A new study from Juniper Research reveals that non-financial businesses’ global spend on Know Your Customer (KYC) and Know Your Business (KYB) systems will surge by 140% over the next five years. From an estimated $9.2 billion in 2024, this figure is projected to climb to $22 billion by 2029. This […]

NEWS DESK

CSG Named a Leader for Customer Journey Orchestration by Top Analyst Firm

News Desk 10/06/2024

As customer expectations grow and competition widens, it’s critical for brands to meet customers where they are in the moments that matter. As a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024, released today, CSG® (NASDAQ: CSGS) helps some of the world’s most recognizable brands turn customer insights into action. CSG

NEWS DESK

DeCluttr Me Expands Services to Include House Clearance Following Customer Demand

News Desk 06/05/2024

DeCluttr Me, the region’s first licensed professional home and office organising company, has broadened its range of services to offer house clearance. The addition comes in response to rising customer demand for sorting out and clearing homes in preparation for moving, downsizing, or as a result of changing personal circumstances, such as losing a loved […]