Photo Credit : WAM
Abu Dhabi Commercial Bank (ADCB) has launched a next-generation mobile banking application powered by advanced artificial intelligence technologies, marking a major step in the bank’s digital transformation strategy.
The newly introduced platform features a smart conversational virtual assistant designed to simplify everyday banking through voice and text interactions. Built using artificial intelligence, machine learning, and advanced data capabilities, the application aims to provide customers with a more intuitive and personalised banking experience.
Customers can use the AI assistant to check account balances, transfer money, manage cards and services, monitor financial goals, and access ADCB’s full range of banking products without navigating complex menus or forms. The system continuously learns from customer interactions, enabling the app to deliver more tailored recommendations and services over time.
The mobile banking application also integrates enhanced security measures, including biometric authentication, AI-powered fraud detection, and real-time monitoring systems to improve transaction safety and protect customer data.
Beyond daily banking services, the platform expands into investment management by allowing customers to view and manage their investment portfolios across local and international markets through a single interface. Users can also execute transactions involving U.S.-listed equities, exchange-traded funds (ETFs), and cryptocurrencies with real-time market access.
Mohammed Al Jayyash, Group Chief Operating Officer at ADCB, said artificial intelligence is playing a central role in the bank’s efforts to reshape customer experience and strengthen operational efficiency. He added that the launch reflects ADCB’s commitment to innovation and setting new benchmarks for digital banking services in the UAE.
Pedro Cardoso, Chief Digital Officer at ADCB, said the application introduces a new phase in the bank’s digital ecosystem by placing artificial intelligence at the centre of customer interactions. He noted that the platform is designed to provide personalised recommendations based on customer behaviour while enabling seamless digital access to banking products and services at any time.
